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2.0

As a long time member, never have I encountered such poor customer service. without calling names, the personnel at your front desk are rude and very unprofessional.

Having individual's speak in a rude and impolite tone is unacceptable, especially for a matter such as updating my account ( changing banking information) would seem be a no brainer. Yet I have attempted on three separate occasions to do just that without success. Why can't the YMCA get it right.

I also reflect on how many other members are having similiar concerns. Where is the help when you need it, not here not anymore!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

YMCA Of The USA Cons: Customer service.

Location: New York, New York

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