Amanda M Brj

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Verified Reviewer
| map-marker Mount Pleasant, Wisconsin

Theft

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Updated by user Apr 16, 2020

I wanted to add that The Pleasant Prairie Recplex has more services for a similar price AND with the closures they have not been billing me for my current membership as a courtesy. Unlike the YMCA....who is billing me even when they shouldn't....

Original review Apr 16, 2020
YMCA Sealed Air Branch - Mt Pleasant, WI I cancelled my YMCA membership on November 14th, 2019. Since this date (April 2020) they have continued to bill my credit card. I have contacted them several times. The customer service associate states that they have my paperwork and that I did everything correctly but an error happened on their end. They tell me that they will have a supervisor contact me IF a refund is warranted. They never call me back and there is never a supervisor on duty when I call them. I have also contacted my credit card company to file disputes and put a payment block but the payments keep hitting my account anyway. My credit card company also informs me that if I cancel my card that the charges will still apply. I literally have no options here other than to make noise so they stop STEALING FROM ME.
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Loss:
$408
Pros:
  • Location
Cons:
  • Management
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not bank with Chase or give YMCA your banking information if you can help it

Jamie C Qrs

Billing

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I cancled 2018, did not get a bill all of 2019. Then in 2020 yall billed me 1 month. My acct was closed, talked to Lisa in Titusville fl ymca. She reversed the debt, THEN yall sent me to collections. I AM NOT HAPPY ABOUT THIS! YALL FORGIVE A DEBT THEN SEND IT TO COLLECTIONS. UNBELIEVABLE!
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Loss:
$65
Pros:
  • Gym

Preferred solution: reverse the collection acct

User's recommendation: watch your bank accounts

Ranjith kumar P
map-marker Lake Mary, Florida

Billing

Clarification in billing for the current month and past month
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Christie R Hpc

Stop my membership

I need someone to call me so I can cancel my plan. Because I don't live in Charlotte nc anymore.
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Preferred solution: Cancel my service

Anonymous
map-marker Whittier, California

Charge for membership and gym is closed

I know you guys are a non profit and all, but... You are charging, without even asking I might add, for a service that I, along with thousands of others, cant use. Its just not ok. Id like to be reimbursed for the charges Ive received to date, and any future charges be suspended during Covid. Thank you Edie
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Anonymous
map-marker Detroit, Michigan

Being charged during virus and no gym is open

Not having a computer at home to do virtual classes and still being charged 80 bucks a months when no gym is open is obscene
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Kimberly D Mbx

Charged after cancellation

Joined for a month to see if I enjoyed it, still getting charged 7 months later
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Preferred solution: Full refund

Anonymous
map-marker Decatur, Georgia

Refund

Although they are opening June 1st it's not for summer camp, they've had my partner since Fed.
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Daniel T Qjx

Why is my card still being charged

Being charged during these times
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Preferred solution: Full refund

James P Wps

Being charged for monthly fee even though facility not open

Having to pay monthly fees even though facility not open
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Loss:
$144

Preferred solution: Let the company propose a solution

Anonymous
map-marker Douglas, Wyoming

Awful Management

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The sports manager in Wyoming is self centered. She is very rude. She treats her employees poorly.
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User's recommendation: Avoid her

Anonymous
map-marker Seattle, Washington

Top takeing my meny

4 month ago I tolled them termineted my account no one didnt and takeing my Menys I n my bank 4 months and there no job we saferind this corenavirs you gays close you gest take the many ets not fair plese stop
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Anonymous
map-marker Roselle, Illinois

Charge for membership and gym is closed

Yeah, I've been shut down a whole month and a half but still charged me. Because of the corona 19
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Anonymous
map-marker Saint Louis, Missouri

Necesito ponerlo en espera

Desde el mes pasado el gimnasio está cerrado y ya me sacaron el pago y la verdad ahorita prefiero ponerlo en espera hasta que se vuelva abrir
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User's recommendation: Muy bueno y puedes tener ai a tus niños

Anonymous
map-marker Lutherville, Maryland

Charge for membership and gym is closed

I want closed my a count how I get charged when gym is closed please some one explaining to me thanks.
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