YMCA Of The USA
Reviews and Complaints
Kings mountain ymca
as a non profit this is really a business my city gives over 100.000.00
to them and maintained the building and grounds for them they have the nerve to charge the residents up to 47 dollars a month and a 25 dollar joining fee and 75 dollar fee to use other y in area so half the residents can not afford it there open door income policy is a joke the best discount for low income is 15,000 a year or less you can get 50 percent off the price per month and you have to jump thru hoop to get it
like any one who make 15 thousand a year could afford it at 220 a year plus 12 50 membership and all they have is a gym basket ball and some bs classes and the pool open in summer and the city gave away our rec center to them and took away all our parks except 2 one has nothing in it and the other has 2 basketball hoop in a parking lot and a soccer field how we are getting screwed by the city and the y as there board of directors and chairman pull down 6 figure incomes everyone should call there national office who by the way only consult for the local y's across the country joke and put a hurt on them by telling them you are going to go to there donor and request that they stop giving to them cause they are screw people and lining there own pockets
- Highway robbery
YMCA Burlington
- Lazy staff
- Bad management
Ymca Of The Usa Customer Care Review
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Verified Reviewer | Melbourne, VictoriaYmca - Membership Review from Melbourne, Victoria
CEO of Columbus, NE YMCA is judgmental bigot
Im currently in town visiting family and needed a place to get some (training) in. So my sister and I decided to go to the Y since she has been a member for quite some time and they had just built a new facility. My old gym only has weights and machines. The YMCA interested me because they offer much more diversity in potential workouts.
While we were starting to get our Bench Press on, a person came over and interrupted our weight training. He stated that he is the CEO here and asked if we were members here? There was No "Welcome To the facility", "Are you new here?" "Can I show you around the facility?" But instead, he goes into stating that "our facility doesn't allow personal training from the outside" ..
I responded by stating: " we're training and I'm offering my sister a spot on bench press."
But did this end at this point, NO! This guy then rudely states that I'm clearly "BUFF" and clearly was an outside "trainer".
Would this of happened if I was wearing a sweat shirt and sweatpants and utilizing a cardio machine or if I was a man?
One time in this building was enough for me and can clearly see that the few weight lifters that DO use this gym don't matter. This facility will stay running clearly and only for families and team sports and not for what a gym can offer in all areas.
If you are a woman and don't want to be judged then you clearly shouldn't go to the "Young Mans Christian Facility"
UPDATE. this review was originally posted on the YMCA, columbus, ne facebook page, and Cory Honold (CEO) took the steps to even remove the reviews tab on the FACEBOOK page because of so many likes on this post, he is running a type of business that cannot provide a professional service, so needed to take down community response from everyone to see.
- Cannot lift weights
- No encourgement
- Cannot be buff
Preferred solution: I cancelled membership immediately
Extra Charges
Today, 3/23/2016, I was asked to pay $5.00 to access the facilities at a YMCA away from my home town, a policy recently implemented by the Powers that be, at the YMCA; as if the monthly family membership isn’t costly enough, which seems to indiscriminately increase, each year. One of the attractive perks about being a member of the YMCA was the fact that I could go anywhere in the country and freely utilize the facility, no longer.
Those five dollars adds up, if you are frequently out of town and want to visit the “Y.” I hope the decision maker reconsider this extra charge.
Customer loyalty is a premium and one that the YMCA is doing it best to erode.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Crescenta, CaliforniaResolved: YMCA unsafe child care
- Improper care of children
Short Review on April&nbs-04:00;25,&nbs-04:00;2016
ORMOND BEACH YMCA
Extra Cost for nothing
Worst Possible experience with YMCA, Wayne, NJ
I had one of the worst possible experience at YMCA, Wayne, NJ. I am a US citizen of Asian Indian heritage.
I had enrolled my 3 yr old daughter to their nursery program. For some strange reason they had been acting strange with me. While, I am waiting in front of her class to pick up my daughter from the school, people would almost bump on me to check what I am doing with my ipad almost on daily basis. On my daughter's 3rd birthday I purchased cupcakes, after checking with her teachers, from a famous local store and left with her class teachers in the morning.
I got permission to be present at the time (around noon)when the food will be distributed to all her class kids only after lot of deliberation. At the event, teachers, while my wife and I were present, had sliced some of the cupcakes in pieces and checked each of the cup cake pieces very thoroughly taking quite a while and then distributing only a small piece to each of the kids though there were lot more food than number of kids there. I had watched other kids' birthday celebration at Y before and after the event and I never saw such strange style. I observed number of days when my 3-yr old daughter were asked to sit at a distant table away from rest of the kids.
On several other occasions, I found my daughter was sitting alone at a classroom corner by herself for long time(I have observed for at least half an hour and then left, the class was for two and half hour plus half hour lunch time) while other kids are being attended and tutored. Finally, I complained to their child-care director as well as left feedback on their website.
I am still waiting to get a believable explanation from the school and response to my feedback on their website. I finally took my daughter off "Y".
Preferred solution: Management should be fair to all their customers across the board and do not discriminate.
Other Product Review
My Dissabled son is being deprived/My credit affected
Ymca Y Thrift Shop Review
AMY, the manager at the YMCA in Katy, needs to be FIRED
Let's start off with this: AMY THE "MANAGER"is a terribly disgusting excuse for an employee & should be fired with URGENCY.
I'm an extremely calm, soft-spoken person. When it comes to the Y? It's a family-oriented facility that you'd assume treats their customers like family. Honestly, I don't even know where to begin with this location. For one, I'm all about customer service...many times, good customer service can make someone's day while bad customer service can break someone's day.
Unfortunately, I dealt with the worst type of customer service. Prior to even coming into the Y, I called to verify the times of the guest pass for the evenings. So once they gave me the times, I was headed up there, ready to work out some stress! But once I went up to the counter, to not only verify that I was a student to continue my membership & to also get a guest pass, a snarky, rude, passive-(overly) aggressive chimes in.
This manager's name is AMY. I will absolutely call YMCA's corporate office on her for her unprofessionalism, lack of customer service, condescending and utter rudeness & poor use of managerial skills.
Well, here's where *** hit the fan (yes, in the YMCA of ALL PLACES). AMY chimes in, declining the guest pass. So tell her that one of her fellow employees confirmed the evening guest times with me over the phone which is why my GUEST is with me. She continued to smile, shrug her shoulders & shake her head whilst saying, "Well, I don't know what to tell you. But that's the times." So I tell her, "Well I need to speak to a manager." She giggles, then smirks & shrugs her shoulders whilst pointing to herself. Extremely condescending & obnoxious, making herself easy to slap in the face.
At this point, at 6:30 in the evening after working 8-5 with my stress already high, I'm livid. The mannerisms & content of what she was saying while maintaining a "sweet" sounding voice would easily *** anyone off. So at that point, I tell AMY I wasn't talking to her from the get-go, & she could continue to deal with the person that had BEEN in front of her that needed service.
At this point, I'm telling the lady I was originally dealing with that I need another supervisor because I was not going to deal with her. I also continued to show the transcript of my grades to verify that I was in college. And AGAIN, AMY chimes in to grab the paper from the employee I was dealing with & tells me, "Well this isn't the paper that we need & (yada yada yada)." It was a TRANSCRIPT. AMY was doing everything in her power to make my evening of running on a treadmill hard for me. So I remind her that no one was speaking to her once again.
At this point, the person she was servicing tried to come to HER defense, as if I were attacking her. So I had to remind HIM that absolutely NO ONE was speaking to him! Not only had she already neglected him several times to go out of her way to get ugly with me, after I told her over 10 times to focus on her customer, not to speak to me & let the other employee speak to me, she RELENTLESSLY butted in & did NOTHING to diffuse the situation.
Long story short, I had to deal with a *smirks* supervisor over her head & they gave me NO ISSUES whatsoever, which is what it should have been from the get-go.
All in all, I will do absolutely EVERYTHING in my power to make sure AMY loses her job. I work in marketing for a nationwide company & customer service is the bare minimum of what we like to maintain & if THAT is how the Y wants to have their company represented, then I don't know what to say. But AMY is an absolutely DISGUSTING "manager" that got a big head (which her head was physically already big to begin with) from having a little taste of power.
Being a member for over 10 YEARS, I've had nothing but problems the last time I've come to this location. Amy put the nail in the coffin. Not only is the Y a family facility, her slap-worthy behavior was TOTALLY inappropriate that I had customers come up to me in the parking lot to tell me that she was absolutely wrong for what she did. This incident alone made me want to cancel my membership.
- Amy
- Customer service
- Managers
Preferred solution: Let the company propose a solution
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Since then I have been banned from the pool.
I think for life.