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3.7

I had one of the worst possible experience at YMCA, Wayne, NJ. I am a US citizen of Asian Indian heritage.

I had enrolled my 3 yr old daughter to their nursery program. For some strange reason they had been acting strange with me. While, I am waiting in front of her class to pick up my daughter from the school, people would almost bump on me to check what I am doing with my ipad almost on daily basis. On my daughter's 3rd birthday I purchased cupcakes, after checking with her teachers, from a famous local store and left with her class teachers in the morning.

I got permission to be present at the time (around noon)when the food will be distributed to all her class kids only after lot of deliberation. At the event, teachers, while my wife and I were present, had sliced some of the cupcakes in pieces and checked each of the cup cake pieces very thoroughly taking quite a while and then distributing only a small piece to each of the kids though there were lot more food than number of kids there. I had watched other kids' birthday celebration at Y before and after the event and I never saw such strange style. I observed number of days when my 3-yr old daughter were asked to sit at a distant table away from rest of the kids.

On several other occasions, I found my daughter was sitting alone at a classroom corner by herself for long time(I have observed for at least half an hour and then left, the class was for two and half hour plus half hour lunch time) while other kids are being attended and tutored. Finally, I complained to their child-care director as well as left feedback on their website.

I am still waiting to get a believable explanation from the school and response to my feedback on their website. I finally took my daughter off "Y".

Reason of review: Poor customer service.

Preferred solution: Management should be fair to all their customers across the board and do not discriminate..

Location: Wayne, New Jersey

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